Privacy Policy for bookyourdoctor.in

Last updated: YYYY-MM-DD

Welcome to bookyourdoctor.in ("we", "us", or "our"). We provide an online appointment and doctor booking service (the "Service"). Protecting your privacy and sensitive health information is a top priority. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

1. Information We Collect

1.1 Personal Information

When you sign up for or use our Service, we may collect personal information that can identify you, including:

  • Full name
  • Email address
  • Phone number
  • Postal address (when necessary)
  • Account username and hashed password
  • Payment information (handled by our payment processor)

1.2 Sensitive Health Information

To enable appointment booking and consultations you may provide health-related information such as medical history, symptoms, or other clinical details. We treat this as sensitive data and protect it accordingly.

1.3 Non-Personal & Technical Information

We automatically collect technical data about your device and use of the Service, including:

  • IP address and device identifiers
  • Browser / app version and operating system
  • Usage logs and analytics data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Create and manage your account
  • Schedule, confirm, and manage appointments
  • Provide support and communicate service updates
  • Comply with legal and regulatory obligations
  • Improve and personalize the Service
  • Protect against fraud and abuse

If you are in a jurisdiction that requires a legal basis, we rely on:

  • Consent for processing health details you voluntarily provide
  • Performance of a contract to provide the Services you requested
  • Compliance with legal obligations and legitimate interests (e.g., fraud prevention)

4. Data Sharing & Disclosure

We only share personal or health information in the limited circumstances below:

  • Healthcare providers / clinics: to fulfill your appointment requests and share necessary booking details.
  • Third-party service providers: hosting, analytics, payment processors — only with vendors that follow strict security requirements.
  • Legal requests: when required by law, court order, or to protect rights, safety, or security.

We do not sell your personal data to advertisers or third parties for marketing purposes.

5. Data Storage & Security

We store data on secured servers and apply industry-standard technical and organizational measures (encryption at rest & in transit, access controls) to protect your information. No system is 100% secure; if a breach occurs we will follow applicable breach notification laws and inform affected users as required.

6. Data Retention

We retain personal and health-related data only as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. When data is no longer required, we will delete or anonymize it.

7. Cookies & Tracking

We use cookies and similar technologies to improve functionality and analyze usage. You can control cookies via your browser or device settings, but disabling cookies may reduce functionality.

8. Third-Party Services

We use third-party services (for example analytics, email delivery, payment processing). Those services have their own privacy policies — we recommend reviewing them. We limit the data shared to what’s necessary for the provider to perform their function.

9. Your Rights & Choices

Depending on your location, you may have rights including:

  • Access and receive a copy of your personal data
  • Correct or update incorrect data
  • Request deletion of your account and personal data
  • Withdraw consent where processing is consent-based

To exercise these rights, contact us using the details below. We may ask you to verify your identity before fulfilling requests.

10. Children

Our Service is not intended for users under the age of 13. We do not knowingly collect information from children under 13. If you believe such data exists in our system, contact us and we will take steps to remove it.

11. International Transfers

Data may be stored and processed in countries other than your own. When we transfer personal data internationally we use safeguards required by law (e.g., standard contractual clauses) where applicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes we will update the effective date above and, where required, notify users via email or in-app notice.

13. Contact Us

If you have questions, requests, or complaints, please contact:

Email: reservemyvisit@gmail.com
Address: C3U Tech Solutions , 2/568 , Main Bazar , Nileshwar , Kasaragod , Pin : 671314
Phone: +(91) 8606111100